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I returned my purchase one day after receipt. Customer service acknowledged the return and stated, "We are currently switching refund systems, so we have experienced a huge delay in our old system.
We have confirmed the receipt of your return package and your refund is being processed."
It has been 24 days since that email. I have yet to receive my almost $800 refund. I have also called the Customer Service line and their voicemail is full, and you cannot leave a message.
Tip for consumers:
They do not refund your money when items are returned. I have been waiting 3 weeks for my refund. Unacceptable!
Products used:
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Diana C.'s review of Cynthia Rowley earned 2 Very Helpful votes
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