Diana D.

Terrible customer service! I ordered a gift to send to NYC, but it was never delivered. When I called JJ their representative Joann said it was delivered by DHL and left in the mailbox but the gift recipient checked for 6 days in a row and it was never there. No picture proof was provided and JJ said I need to solve this with the carrier and never thought about offering to send another package to replace the lost one. They put the burden of discussion on the customer while clearly the contract agreement with the carrier was not fulfilled. Terrible! Never buying from them again although I was buying lots of things there for my grandkids.