Online shopping was very easy. Payment and delivery were done in a timely fashion. The design of the bag was fantastic, but the leather is stiff as a board and there are no dividers or compartments in this bag. It is a big stiff bucket and everything you put in it goes right to the bottom and everything ends up piled on top of each other. This beautiful bag would benefit from a divider and a zipper compartment. Love the looks but not the usefulness or the softness of the leather. However I love, love, love the wallet that came with Colet. The leather is soft and supple and it has zipper compartments on the inside and out side. Very nice.