I ordered the peach roses twice as a gift for someone who loves peach roses. Both times they sent pink roses. When it happens once, you might give them the benefit of the doubt. When it happens twice, this is just how they do business. And they get away with it.
Their response was that I needed proof. It was a gift to a 90 year old woman so I don't have the proof they require. I saw the roses that were sent. They were pink. They were not the peach roses that were advertised. They were not the roses that I paid for.
If you don't care if you get what you pay for, this might be the place for you.
The reason you only see 4 star reviews on their website is not because everyone gives them 4 stars.