Threatening sms recd 5.04 despite pmt been recd by yourselves vide mthly debit order being processing by yourselves & met. Have now reqd formal letter of apology three times and the last being when manager phoned on 11th instant to apologise. Despite his assurances that same will be emailed & confirmed correct email address held NOTHING has been forthcoming. If a member of management can't keep his promise you can't expect the client to have confidence in your service. TOTALLY UNACCEPTABLE! DSTV obviously don't need our business!