I would never use this company. For the premium price I paid, the conditions were completely unacceptable. The primary issue was the that the AC was at a constant 79-81 degrees for 2 1/2 days of our 4 day stay. We checked in on Wednesday afternoon and the temperature was 79 degrees in the unit. Thursday morning it was 80 degrees. On Thursday, I contacted V Trips and they sent out a repair company that arrived around 3 PM. They cooled off the unit for about 2 hours, but the temperature immediately went back to 80 degrees. Later that night V Trips brought us 2 box fans to circulate the hot air and a portable ac that they wanted to put in the sliding glass door and block our patio access and beach view. I declined which is why we rented the condo in the first place. On Friday when the temperature was at 81 degrees, I began sending emails and calling at 8AM. Around 3 Friday afternoon I stopped by the hotel desk and expressed that I could no longer stand the heat. I am a very senior citizen and I had my 2 young grandchildren. I requested another room, but none were available. Approx. 4 PM Friday the hotel sent their onsite service rep who did fixed the problem. At 5PM I called the V Trips office again and finally spoke to a live person, telling them the problem had been resolved. Around 7 PM another service rep showed up, but the problem had been fixed hours before. We left Sunday at 10AM so we had 1 1/2 days of comfort. I have requested a credit for 1/2 of my stay from V Trips but they have declined the credit. Not only that the coffee table had a broken leg, the end table in the living room had a broken leg, only 1 lamp in the living room worked, the sliding glass door was almost impossible to open or close, still only opening half way and the bath tub would not drain. The front desk had to send someone up to fix that. I do believe the situation would not have been resolved had it not been for my my tenacity, determination and concern for my health and the health of my 2 grandchildren. My trip was July 2-5
DJ,
Thank you for your review and feedback. We would like to apologize for your recent stay. We understand that not having A/C can be quite frustrating. We are happy to know the issue was resolved during your stay. Once reported we have 48 hours to resolve your issue. We thank you for making was aware. Again we sincerely apologize that your experience was not up to our standards.