Dominick R.

I brought my laptop to Micro Center to get a blown cooling fan fixed/replaced. The reason I chose Micro Center was because I figured they would have the part on site and I wouldn't have to wait the 7-10 days for them to order it. I was wrong. They told me the part would arrive in 3-4 days and the repair would be completed in 7-8 days. It wasn't. I'd be okay with that, but there was zero communication. There is no phone number to call and the "service update" text number on the receipt is apparently not monitored. When I finally got a phone call (despite specifying all communications by text) I went to get my computer. The young man at the counter was also the technician who worked on my computer. He laughed and said that he had forgotten to connect the display wires and had to go back and redo that. He slid my laptop across the counter and I asked him where the power block and cords were? He looked mystified. He disappeared into the back and came out several minutes later with them, again assuring me that the computer works 100% perfect! Maybe I should have asked him then and there to show me. Ah well... hindsight. Got home, plugged it in and... nothing. Stayed up all night, into the morning trying to get it to work. Got it to flicker a little bit of life, enough to do a factory reset. *sigh* Nope, even that didn't help. I cannot emphasize enough, never, ever, EVER go to Micro Center for your tech repair needs. I don't know how they stay in business.