Software is decent. You better know some coding though because there are some issues. Most can be resolved but you will have to figure it out yourself. Installed it over a week ago. Have sent several messages to support and have never received a single reply. I've posted on their community forum. Also not a single response. Finally filed a PayPal dispute and did get a refund for two plugins that I couldn't get to work at all and no help with. I have the basic text chat working so can live with it. Wouldn't buy if I had it to do again though.