Dorcas M.

We are very sorry to hear you had an issue that all stemmed from ordering and then wanting to cancel an order which is something we can't prevent. We can't really win here as we try to ship our orders out as quickly as possible as most claim they can't get it fast enough but you are mad that we shipped it to fast before being able to get it cancelled for you in time as it looks like we show tracking was provided the same day you made the order which most can appreciate it, but not you for wanting your order cancelled faster for you. Now for the lies...We don't sell damaged equipment as the shipping costs would be pretty expensive nor do we sell obsolete equipment as a matter of fact the Item you ordered is on the "recommended modems" list for CenturyLink as we speak and they only list 4 of the 30ish as "recommended". Next, we don't charge an "upcharge" for cords as that is a ridiculous lie as they are included and we list specifically each and every cord that would be included of which a phone cord was listed and since you are ordering a phone cord and the phone has phone ports we are a little shocked why you would try and lie about the modem "not even being equipped to use a phone cord as we know you wish you order was cancelled in time but have a little integrity. Next, you didn't receive a "rude" response but rather a picture of the items description page showing you were it specifically stated all cords that would be included and again you are not complaining about not receiving a cord, but rather an extra cord that you didn't think was relevant? Lastly, we don't take 40-50% of your refund and are not even sure where you pulled that number out of as if an item comes back in working condition then you would be assessed a 20% restocking fee to help cover our costs since we are not at fault for the return. Bottom line is Mr. Dorcas lacks some serious integrity based on his comments and has a HUGE ego of which we simply shipped his order out same day and he is upset that we didn't see his request for cancellation in time and decided he would attack and publicly lie and insult our company as opposed to just taking responsibility that sometime once you place an order it may be shipped faster than it can be cancelled to which we make no apologies for. We take great pride in how we strive to manage our business and a great record to prove it as we are a Pro Seller on Walmart, Power Seller on Ebay, have a less than 1% issue rating on Amazon, all to go along with our THOUSANDS OF POSITIVE REVIEWS on our website as unfortunately if you do enough transactions you are going to have a Mr. Dorcas to deal with and there is nothing you can do about it as such people exist in society.

Hi Dorcus,

Thanks for your review. We are sorry for any difficulty you experienced.

We appreciate your feedback, as we are always looking for ways to improve.

If you are still experiencing issues, we recommend completing the signup process on a computer.

Sincerely,
IPostal1