Dorothy H.

Worst stay ever! Let's start from the beginning… we arrive around 5pm to check in, we were told the room we reserved was not available because of double booking, then when we decided to settle on the room we didn't want they told us the incidental deposit FOR LOCALS was $150! That's what we've paid at RESORTS for incidentals never this much for a weekend hotel stay! And there was ABSOLUTELY NO mention of this when we booked the reservation on the Hilton App! Because we were so upset with first not getting the room then getting hit with $150 incidentals deposit, the front desk tried to get us a better room but said we had to wait till it was cleaned. We got some Starbucks and came back, paid the incidentals and she handed us our keys, not saying anything about Wi-Fi, breakfast, or checkout like we heard her say to everyone else. One of our keys didn't work, the room smelled like someone poured bleach everywhere, there was only one trash can in the bathroom, the hot water took 15 minutes to get hot then only stayed hot for about 10. There were ants and nats in the room. When we went to check out we noticed they charged us an extra $355! Front desk couldn't explain it, and the manager TRUDY couldn't explain it, but instead of just saying "we're not sure why this happened we can look into it, sorry for the inconvenience", she tried to gaslight us, contradicting everything she was saying, making it seem like it was a normal charge and was supposed to happen! Absolutely the worst stay I've ever had! I will never be going back, and I 10 out of 10 DON'T RECOMMEND!

June 12th I filled out your support contact form in regards to order #*******, ordered 05.17, shipped 05.23. I said I still didn't receive the contacts, last shipping update was 05.24, and I wanted a refund because the reason I bought them was for a Hinata cosplay at my birthday party on that day (06.12).

Uniqso Support - 06. 14. 21:
Hi Dorothy, thank you for your email.
We apologize however we can see that the last tracking for the parcel was at the US FedEx facility on 24 May 2021. We will check this with the shipping company and will update you accordingly.

My Reply - 06. 15. 21:
I don't want an update! As of today June 15th (ALMOST A WHOLE MONTH!), it still isn't here, and as I said I bought them for my Hinata cosplay for my birthday party on the 12th! It's obviously past the 12th and I just looked like a random ninja NOT Hinata… like I said y'all ruined my party, it's still not here… I WANT A REFUND NOW!

Uniqso Support - 06. 18. 21:
*Sends me an automated email to take a "How was our support" survey*

My reply (to original emails) - 06. 18. 21:
It is now the 18th and I still haven't heard anything from you guys! Is this how you treat customers?!

Uniqso Support:

My reply (to original emails) - 06. 20. 21:
It is now the 20th and I haven't heard anything from anyone since the 14th! I STILL haven't received the contacts that I don't even want anymore! I STILL HAVEN'T RECEIVED MY REFUND! It's been almost a month since shipping, over a month since it was purchased, and 7 days & 2 emails with no reply!
I'm about to just say whatever… stop trying to contact you and just contact the BBB, leave reviews EVERYWHERE, and let ALL my followers know about how poorly your customer service is, how you guys are thieves stealing my money and not giving me a refund, how horrible this whole entire process was, how you guys ruined my party! At this point I need corporate's contact information!

Uniqso Support:

My reply - Today, 06. 22. 21 via FB messenger, IG, Twitter Ask, and Uniqso online contact form:
It has now been a month and the contact we're just delivered to me today in HORRIFIC conditions! I have video proof of me opening the package as to not have anyone say I did anything to it! AND the label printed on the package is DATED JUNE 19TH! This didn't even get shipped till 06. 19. 21! The package was all busted up, one of the foil seals are messed up, the paper that was in there was crumpled and torn to the point where I couldn't even scan the QR code! I want my money back NOW! You can have your crappy product back, I don't need nor want these contacts?

Uniqso Support - 6.23:
Hi Dorothy,
First of all, we are sorry that you had an unpleasant shopping experience with us. However, we would like to clarify that your order was shipped on May 20th and reached US on May 23rd. It was then in US custom for import clearance process. It usually does not take that long for custom clearance but custom clearance is beyond our control as it is depending on US custom.
Secondly, we only received your email on June 12th which we have immediately contacted the shipping company regarding the parcel.
Thirdly, you mentioned that you received the parcel in bad condition. Please send the video to us so that we can request the shipping company to investigate the matter.

My reply - 6.23:
I don't want to do anything further until you give me instructions on how to return this and get my refund! Apologizing then sticking the blame on someone else is ridiculous, I don't accept! BECAUSE I EMAILED YOU GUYS SOOOOO MANY TIMES WITH ABSOLUTELY NO COMMUNICATION BACK! I just want a refund! I will send your product back (not paying for any shipping), then send you the video to do whatever investigation you want with whoever you want! Just give me my money!

Uniqso Support:

*Me giving them a little more time*

Uniqso Support - 6.26:
*Sends me an automated email to take a "How was our support" survey*

Me: 6.27:
I'm over it… I don't want a refund anymore… it's exposure time