Doug S.

Waste Management is the single worst company I have ever worked with. They use deceptive business practices to ensure your account is automatically renewed so they don't lose customers. If they didn't do this, they would fold as NOBODY likes their services. They are over-priced, you cannot reach your CSR directly and they fail to explain the cancellation policy but rather make you read pages and pages of fine print, knowing that most don't do that and bang - they got you for another 12 months. It is wrong and it should be illegal. I have filed reports with the BBB and the FTC for deception and fraud.