Judith D.

I have shopped on Converse.com many times in the past and each time there's been an issue but because I love the shoes so much, I kept coming back. The shoes are not readily available as they used to be in retail stores so you don't have a choice really if you want Converse shoes. The last four times were worse than usual. The shoes were sent to Walgreens instead of the shipping address listed in my account. I was picking up a Chewy order from Walgreens and they let me know I had a package from Converse which is sent UPS, not FedEx. When I double checked my shipping address, it WAS my home, so not sure what the mix up was. I wanted to exchange the shoes I had because the recommended size was too small. I was told I had to send the shoes back and get refunded and they would then ship the "exchange" once they received the return and I ordered again. They got the shoes and ordered the correct size, the order never showing up in my account, and three weeks later, I was still waiting for information on my "new" order. I called and no one had a clue, talked to a manager and he apologized but also had no additional information for me. I'm also signed up to receive text messages for updates on my order. I've yet to receive one, ever. So the shoes I really wanted, I decided to give it another shot, they were 30% off with free shipping. Ordered 11/27, received a text message on Sunday 12/4, that the order was shipping and would arrive by 12/7. I decided to check today because I hadn't heard anything and saw that the shoes were returned on 12/5….so they shipped overnight and were returned the next day? And all I got was an apology, and "your return will processed within 7-10 business days and you will get a full refund. You can order the shoes again and we will give you 20% coupon now and once you receive the shoes, contact us and we will process the additional 10%". They have lost their minds and a customer. I will have to shop the outlet stores for my Converse shoes I guess from now on.