Edward T.

The good: their pickups can be a great value. Some of their guitars also, like the Slick products even though I am not a fan of relic.

The not-so-good: I moved and changed my address with no pending orders. When I signed in recently to order, the site had my old street address but my new city, so it only partially retained the info. That plays into this next issue. When I ordered it applied a discount but dropped the discount when I paid. Contacted customer service, and no response nearly two weeks later. The money has already been removed from my account but nothing shipped.

At first the deliveries were timely and the frozen items were properly packaged. Then a few months ago they stopped insulating frozen item and just put them in paper bags. Not an issue if you are first or second delivery, but when your delivery comes 90 minutes to two hours after you receive the notification that it is out for delivery... yes, almost everything frozen is thawed and either must be used immediately or discarded. And now they have increased the minimum for free delivery to $150. As I do not trust them delivering perishables any longer, it is so difficult to reach the minimum that I have mostly given up on Fresh delivery.