GuitarFetish

The good: their pickups can be a great value. Some of their guitars also, like the Slick products even though I am not a fan of relic.

The not-so-good: I moved and changed my address with no pending orders. When I signed in recently to order, the site had my old street address but my new city, so it only partially retained the info. That plays into this next issue. When I ordered it applied a discount but dropped the discount when I paid. Contacted customer service, and no response nearly two weeks later. The money has already been removed from my account but nothing shipped.

I bought a Pro 820 from GF. It arrived promptly and had no finish problem. The action was playable but I expected to have to set intonation and action height. The tuners and hardware, while maybe not the best, work fine and keep the guitar in tune. The main problem were the fret ends. All needed a lot of work to smooth out the sharp ends. This is something I have the tools for but took a while. Also when first plugged in it had a bad hum. I had to add a ground wire from the volume pot to the bridge. I notified them of the problems and they gave me a $20 credit. The neck pickup was not to my liking so I ordered a new neck pick up. With the plug in system it was an easy swap. The selector switch was a box type and I wanted a blade type. So I used my credit and ordered a switch from GF. After installing the switch it was very staticky when switched. I then bought an Oak 3 way switch and problem fixed. All in all a good guitar for the price. It now plays like a dream and sounds awesome.

Ordered relic tuners, bridge and string guides. The tuners didn't fit the sleeves they sent so I spent an hour modifying. The bridge and string guides were brand new, zero sign of any relicing. If my last order is any indication, I'll get an oh well, tough luck reply or no reply at all. These guys used to be top notch quality control and service. Not so any more.

Ordered several Strat and Tele bodies for builds. They have all been equal or better than the Fender bodies I have worked on. Ordered a Strat neck for a low expense build. Will have to see if that is ok. Sometimes you just have to massage parts to get them to fit. Even on bodies I have made. I don't have a CDC machine so cutting and shaping the old fashioned way. My only complaint is it usually tales 4-5 days after I place an order before it is shipped. Most of my other suppliers ship with 2 days.

I received a Guitar Fetish Tele Thinline body the other day and was surprised and very impressed with the quality, especially for $69. It was double boxed and inner box was bubble wrap, body was damage free and in beautiful condition. It was sanded smooth but of course before finishing it will be grain filled and sanded. There were some kerf marks from band saw on sides where saw turned around curves nothing that a bit of sanding won't remove. The pics are before any finishing work. I had read a lot of negative comments and reviews on line especially about customer service, not the case for me I sent an email about shipping date and was answered in a few hours. Body arrived in a few days. I have only ordered a roller bridge from them before so was apprehensive about what I would get but it is all good.

Received a guitar case either damaged or defective. Sent an email, after reading their warranty policy realized not much recourse especially when you have to pay return shipping.
Do not recommend, false savings

I ordered a GFS telecaster body. After I placed the order I was informed of the potential 10 business day handling time ($18 shipping) when check out was completed. They did not send tracking info till the 9th day (two weeks) after the order. The body came with several very noticeable finish flaws. I contacted customer service to inquire about a resolution but I never received a reply.

The address crashed during a purchase so when I clicked refresh the address info section autofilled a wrong address but order was placed already. Within one second I quickly emailed their orders department telling them about this issue thinking it was no problem as they stated that they take 3-10 business days to ship. To my horror I woke up to an email that completely disregarded my issue and that they have shipped my order anyway with the wrong address. I have since never heard back from them despite sending them multiple emails.

Bought an unfinished neck. In order to make a warranty claim and receive a refund, I had to notify them within 10 days. Of course, when you're building a guitar, you're not always going to be ready to assemble in 10 days.

So, after that, you get 60 days to get store credit. I assembled within 60 days. Of course, to see if the neck was playable, I had to drill into the neck to mount it to the body, and drill into the headstock to install tuners.

What I found was that the nut was poorly cut. Strings were so high that they bent the notes sharp just fretting a D chord (or any other). The neck was actually bent backward, so I put 1/4 turn in the truss rod and the neck bent wildly in the other direction. So, I walked the truss rod back a few millimeters at a time until it looked acceptable. It never was. I've set up guitars many, many times and have never had issues like this.

So, thinking I got a bad one, I decided to return it. But, I had already drilled more than 10 holes into it to mount the tuners and mount the neck to the body.

Guitar Fetish's return policy states,"We will gladly issue Store Credit for all items returned within 60 days as long as they are returned with all original packaging and have not been modified or altered in any way."

So, the catch 22. You don't know if the neck is defective unless you alter it, and once you alter it, you can't return it.

That's really all you need to know. If you're thinking about using Guitar Fetish, just flush your money down the toilet, because you still won't have a working neck, but at least you'll save time and effort.

Yea wow. Just wow. I got a Floyd Rose tremolo and a jazz bass with case. All exceeded my expectations For the price! Just wow!

Bought p bass pickups and electronics came broken, wire from pickup came frayed and unsoldered. Tried to return but they declined, their policy states ten days to return but it took ten days to even get here! Very disappointing

I have purchased two Xaviere guitars in the past two years, 2021 and 2022, and have had great experience with GFS. I purchased a Pro 510 and XV 825. Both are quality instruments and I have yet to find flaw with them. I wouldn't hesitate to buy from GFS again.

I had a Strat project that I intended for HH pickups. I bought a GF loaded pickguard.@$40 plus shipping. Didn't get around to the install during the 1st 10 days. Installed and pickguard had a warp plus the pickups, especially the neck, we're bass heavey and muddy. Cost $16 to return for an in store only credit. Once the credits spent I'm done with them.

I could not be happier with your products and customer service. My 14 year old son built his guitar and it's perfect.

Sorry, but GFS Guitars are horrible! I received the SL 55 a while back. After replacing the nut, and having $$$$ spent on fret work, this guitar is still unplayable! The neck is twisted and the frets are super high... not to mention sharp ends and uneven tops. GFS always says, "compare these to..." enter a guitar brand. These aren't even on par with an Affinity Stratocaster. Please don't waste your money. I've tried three different models... they're all terrible!

I ordered this B-Stock item knowing full well what I was ordering and they delivered just what I had selected from their stock and in a very reasonable time. Yes there were things that needed to be corrected but I knew how to fix them and actually the guitar turned out to be a bit better than what I thought I would be getting. I've seen some of the less than flattering comments, and for me at least, know what you are ordering and I think you'll be satisfied with your purchase.

I am blown away by the quality craftsmanship that goes into these guitars. They are an amazing value and GF customer service is second to none. I'm a new fan!

I recently purchased several items from guitar fetish. Overall I found that the quality and value was quite high.

However one of the purchases that I made, a wiring harness, had several solder's break.

Two of the broken solders happened on the output jack were you plug the amp into the guitar.

I sent two emails asking for help, and had to wait almost a week for a reply. In the reply the customer service agent accused me of extending the cables because they were too short. In reality the solders had broke because they were too short and crappily done to begin with. And to make the solder I had to strip the wire further down. There wasn't room for that as the cable was almost the perfect length that I needed in the beginning.

I asked for a replacement cable and I assume that I was laughed at. So I bought my own.

Buy from guitar fetish at your own risk. 4 out of 5 times you'll get a good product That fifth time you'll have terrible customer service.

In mu opinion the guitarfetish site is a scam. There is nothing else to say but this site is making me type 100 characters.

Should give you a little guidance and make it clear that the products need to be finished. It wasn't clear that the products would not fit together and needed major adjustment to fit. Wood was good. Also they sent one of the bodies with no hole drilled for the input. That was terribly useless. Had to throw one away. Buyer beware!

Slick guitar was delivered in horrible condition. It cost $75 to fix neck issues best could be done. Then within 6 months the body on this guitar split!
Guitar Fetish said they would gladly replace if I ship back to them. The cost of shipping this is $100. This is stupid to spend another $100 on this Not So Fine Piece. Their policy of return within 30 days is unreasonable as it is obvious this type of defect would not reveal itself within 30 days, although this happened within 9 months!
1. Slick Gutars seem to be crap!
2. The US distributor will leave you with this crap!

I made orders from this site several times. The pickups are good for the price. But, at the last order, they sent pickups with paint damage and rust, I think they are used. Although, the description did not say anything about it and these are not pickups from GuitarFetish "aged" series. Support ignores my letters and has not responded for the two weeks.

The guitar stand stained ruined the finishes on my Gibson guitars. Do not buy. I'll submit another review of how their customer service resolves this issue.