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I have used Ultius for 16 papers over the past 2 years. Their service can be hit or miss at times. If you give them enough lead time (7+ days) you can end up with a well written product at a reasonable cost. Over the past 2 years, their writers have missed a deadline 3 times. When they do miss a deadline, I have always had to initiate contact and try to determine when my paper will be delivered. I am also given a canned apology and offered (sometimes) a 10%-15% discount on my next order. My most recent experience was far worse; I ordered a 5 page paper with a 2 day deadline. The deadline was missed and my paper was delivered 17+ hours past the deadline. Numerous messages detailed that the writer uploaded the paper in an unrecognized format and they could not open the document and were trying to contact the writer for resolution. If they did not hear back from their writer by 7:00 AM Monday morning, they would have a "Staff Writer" complete my paper, although they did not give a timeline as to when it would be completed. During that time, I sent a detailed email to their support department describing my frustration and lack of recourse. I had no other alternative (other than writing it myself) than to wait for my paper. The paper that was delivered shortly after I sent the email was of an average quality that had grammatical, spelling and APA errors that I corrected on my own. While I have to accept some responsibility because I ordered my paper on Good Friday and needed it delivered on Easter Sunday, I would've liked to have seen a little better customer service on their part. Additionally, I had a 15% discount code that I was unable to use because it was no longer valid. This was a code that was issued to me after a previous missed deadline. Although my recent experiences have been extremely disappointing, I am judging them on the overall quality of their work and their lack of customer service. Hopefully the current paper that they are working on for me will be delivered on time and have a better quality.
Tip for consumers:
If you use them, try to give them as much lead time as you can. Be as descriptive as possible as to what you want in your paper. Upload as many samples and rubrics as you can so that they have a good idea as to the direction that your paper should be written. If you find a good writer, try to request them in the future so that you get the same quality and met deadline as before.
Edward B.'s review of Ultius earned 4 Very Helpful votes
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Hi Edward,
We really appreciate your feedback! Our all American writers are completely dedicated to providing clients with high-quality content, so thank you for the compliment. Please contact our customer support team. We'd like to give you a discount code as a token of our appreciation!
Thank you,
Ultius Support Staff
support@ultius.com