ReserveBar has a rating of 3.43 stars from 460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ReserveBar most frequently mention fast delivery, limited edition, and good price. ReserveBar ranks 12th among Personalized Gifts sites.
I had a delivery issue with my third order from Reserve Bar that was not the fault of the company. I messaged them and got a response very quickly. They refunded my order immediately and were very gracious about the issue. Not only does this company have a nice variety of products, but they can also be relied upon to give great customer service - something that seems to be lacking these days. Their professionalism has made me a loyal customer.
Easy to order after enjoying my first fine bottle of Great Jones as a Christmas gift from my NYC son, who lives five minutes from your distillery.
My original order through Reserve Bar was cancelled due to product being on back order from one of the vendors. The product was available through reserve bar from a different vendor, but for a significantly higher price. After speaking with customer service, they were able to offer me a coupon to offset the costs which I thought was very fair. I'll be supporting reserve bar and ordering again in the future.
See above comments. Customer service representative was very kind, helpful, and solved my dilemma. Definitely earned my business for this order and future orders.
Availability of Still Austin Whiskey shipped to North Carolina. I love their whiskey, but I’m unable to buy it in North Carolina. It was awesome to see a company that allows me to purchase and ship it to NC.
The ReserveBar website was easy to follow and made it very clear on how I could gift a friend a bottle of bourbon with a custom engraving. I was initially worried about the delays in production and shipping that the custom engraving would entail, but I was pleasantly surprised at how fast the bottle was shipped to my friend (just in time for his birthday!).
First time ordering Jennifer Lopez's liquor collection. Very good quality, and taste. Will definitely order again for more get togethers.
First website I saw when I typed Jennifer Lopez liquor
I was thrilled to see that my fiance's favorite gin was available, but was nervous about how long the shipping would take. It came extremely quickly and in great condition! I would recommend ReserveBar to anyone.
It had a gin that other companies didn't have
I ordered three items a month ago. I received an email about a week ago that one of my items is out of stock. Still waiting for my remaining items that I order to be shipped. Part of the value prop of Reservebar is getting your order delivered but when it takes over a month to receive, suddenly your neighborhood liquor store is looking like a better way to go.
Reserve Bar is excellent at keeping you updated on your order and following though when there are delays due to products being out of stock. Highly recommend, excellent customer service.
I love ordering from ReserveBar, I cannot get some of my order from anywhere else. But UPS delivery has been a nightmare almost every time! An adult signature is required to accept delivery. This last order, someone signed MY name, fortunately it was placed in an Amazon locker at our community Hub.
My customer service representative, Cameron, reached out immediately to help me with my missing shipment issue.
ReserveBar has the selections that I cannot find elsewhere.
I waited to place my order that was a gift for friends in another state based on the shipping information it stated on the website. It said 1-2 days. The order did not ship until 5 days later. I tried to contact customer service, there is no phone number. It took them over 24 hours to respond. We ended up having to have the delivery sent to their local UPS pick up location and they had to pay a fee. I will not use this service again in the future.
Took over 24 hours to reach me back. No phone number to actually call and speak with anyone, they were unable to really offer any assistance.
It appeared online to be able to send the gift I wanted for a reasonable price hassle free.
I ordered wild Scottish gin from reserve bar since it wasn't readily available in my area. It shipped quickly and arrived safely!
Overall a great experience and will certainly use them again. The only issue was the delivery person didn't speak English so specific instructions were difficult.
Ease of use, especially with tough to find products
This site regularly shows what I can only call "false" pricing to get you to their site and then you find the actual price to be significantly more. I've attached some example pics below...DJ 1942 for $140 and then you go to their site and it's $280. Not cool.
In PA you can't get whatever kind of liquor you want at retail because of the state store system. I saw advertisements for unavailable liquor that I wanted and found ReserveBar. Ordering was quick and easy. You just have to make sure that an adult is home to receive the package. The bottles were well packed and in good condition.
They had what I was looking for.
I placed an order almost 3 weeks ago and have no idea where it stands. I get the sense that most of the positive reviews on these sites are paid for. DON'T DO BUSINESS WITH THEM!
First time I ordered, it never came in over a month. Nobody would respond to my email inquiries so I had to find someone high up on LinkedIn to assist me. She did, she was great and helped me cancel my order and they gave me a giftcard for my troubles. I waited till after the holiday rush to use my GC, it's been over two weeks and still no responses to my email inquiries, but they did email me to tell me two of the items I ordered were out of stock (still waiting on that refund, surprise surprise). If I ever get my shipment or refund, I'll never order from them ever again. Terrible experience and horrendous customer service.
The gin cane very quickly. I have ordered from My Reserve before and always have great service.
Because they carry all of the Sassenach brand of whisky, tequila, and now gin.
The convenience is everything...not only was it super easy and lowest prices...delivery was so fast...ordered on Tuesday had my order Saturday morning by 9...Amazing...
Easy...variety...price and delivery...perfect from start to delivery.
I ordered on this website because it said " usually ships within 2 days, but it's been almost 2 weeks and is only now being ready to ship. Will not order from this website again. Misleading. Should say usually ships within 1-2 weeks NOT days.
The correct product arrived at the perfect time to my house, so I simply signed for delivery.
ReserveBar carries the S'mores flavor of Bailey's Irish Creme, which is a rare find.
So many issues in the service. First there were items on the site with inaccurate pricing. When I ordered 6 bottles, 2 got canceled. On my card I was charged by each store the bottles come from separately, but charged taxes from reserve bar. Never seen this system before. I want all my charges billed from reservebar. Delivery drivers were just uber drivers and one was a bit unprofessional.
Not helpful
For an amex offer I never got because I wasn't charged by reserve bar.
We had a little delay with our order be re-directed, but the great staff made everything right and our order arrived in perfect shape.
Customer surface was excellent, resolved all of our problems quickly and efficiently.
They had the product I was looking for and I have used them before with good results.
I bought it 1 week in advance as it was for my wife's party. But you delayed the delivery and it arrived 1 week after the party - 2 weeks after my purchase! If I could have imagined it, I would have gone to any liquor store near my house (I ended up going to Total Wine)! Never again and do not recommend to anyone
it didn't solve my problem with the delivery and it wasn't sensitive about the deadline for my wife's party!
Had been looking for months for a special Scotch for my husband's 80th birthday. I contacted Compass Box and they suggested I call ReserveBar. ReserveBar answered me back immediately via email and answered my questions regarding which Scotch I should buy for him, based on my comments on his favorite one locally. I called the number for their customer support group to order, but somehow it had changed and couldn't reach them by phone. Sent another email, and they got back to me right away and took my order. It was not easy for me to arrange for this and keep it a surprise, but luckily they will ship to my neighbor's house for her to receive for me. Virginia is not an easy state to ship spirits into, so it took quite a bit of researching, but ReserveBar was able to do it. So relieved that is taken care of thanks to them. Can't wait to see his face when he opens it.
Will use them again, as they have a vast stock of fine spirits, and we have many friends who appreciate fine Scotch.
Sincerely,
June in Virginia
Products used:
Beverage
I have odder 4 bottles from ReserveBar but only one was delivered the other ones where not in stock.
Lack of stock
Good prices
Thank you for the excellent service. I ordered item as a birthday present for my son in law who lives in Florida. He received the present on time and loves it.
Thank you so much!
I had ordered items before and have been very pleased with service and items received
Buy and send premium and luxury spirits, including personalized engraved bottles, and special limited editions, for all holidays and special occasions.
ReserveBar. Good Spirits. Delivered.
Thank you so much, Jesse! We look forward to assisting you again!