e e.

Ordered blinds in July after reading a good review in a publication that I used to respect. Received a quote and asked for delivery quote. He could not be exact but said the latest it would be was a month out, mid to late August. Never got a confirmation because the sales man could not spell. My street address was wrong because he spelled frenetically and the street on the order simply does not exist. My email address was wrong even though I spelled it out letter by letter. Finally I waited on hold for a representative and asked for my confirmation. Customer service realized they had the wrong email address and a correction was made. Then I received an order confirmation which was wrong. Meanwhile I received notification that my shipment would be delayed until mid Sept. Ship date. Unacceptable as this is shipping to a seasonal residence which I told them in July when I placed the order. I called again on a recorded line this time and told them they had the wrong ship address and that I could not accept the delay. They said too bad because I had three days for corrections from the time of order. I reminded them that I never received confirmation of my order until yesterday so I am in the three day window but they declined. I told them that no one would be there to accept delivery and they said no cancellations after the three days in July.

Next day I received another notice of delay of delivery this time it would not arrive until October. Three basic shades ordered in July and not delivered until October? So again I tried to cancel to no avail. Again on a recorded line I declined the delay, told them they are being recorded and that I would take this recording and send it to a consumer advocate. They said that would just dump the box outside of the house. This phone call was in early August. These shades are quick to assemble in their factory. Obviously they had not started production on my shades and they were just being difficult. Seems to me that the guy fixing the errors on the order made a few mistakes himself.

I called back and asked for a supervisor and they said they didn't have one. I explained to a new person that I would contest the charges on my credit card and report them to authorities. Finally a day or two later I received a cancellation and a while later a full refund.

I went to Home Depot, ordered the exact same shades in size and spec but this time made by Bali and not some no name brand that Select was selling. Price was slightly better and shades were received 8 days later.

Go to Home Depot for your shades and run as fast as you can from Select.