Silly me! I placed an order without checking reviews first and since I called to check order status, the voice message told me they were closed but it was only 1pm! That alerted me something was not right so I went online to check order status and response message was "no such order exists". So I started checking reviews and found what a sorry excuse for a company they were. I will continue to follow this up but looks like I've been had and I am fuming mad!