Eric M.

Can you please make your customer service user friendly? I realize giving this company a bad review won't matter because you're so big that a few people don't matter. I'm hoping to contact someone with an honest conscience that cares about other people.

I have no other way to contact you other than this random comment on your post because your "customer service" refuses to help me & when I finally got a human in the phone, they were lifeless & robotic. They just kept repeating themselves while ignoring what I was saying. Finally this robot person just said "thank you for baking Sony. Good bye. "

New Years eve I purchased an online game by accident. If anyone had bothered to look at my account they'd see that I don't order games. I barely play at all. The game was downloaded which took almost 2 days. I couldn't get help on new year so I was stuck with this. I never imagined that you guys would leave me stuck with this. I realize there's probably people that take advantage of things like this but I'm not one of them. I have no idea what I'm doing & as for this game, I'll literally never be able to use it. It's far beyond what I can understand.

I'm asking you please, if you can help me, don't leave me stuck with this. Please do the right thing. (I would've preferred not to make this public but there's just no recourse for your customers) I'm glad to update this if they can do the right thing. I just have no idea how to talk to anyone that cares

Their pricing was already high& they just sent out a "pr" email that they are raising their prices again! I hope people learn how to make this bread for themselves or find an alternative because their price are extremely exorbitant. Their pr is tiresome.