Elaine B.

I am so disappointed with the decision not to refund my money after I explained that the product did not work satisfactory for my current needs. The website was advertising money-back guarantee within 30 days, which I followed but then I was told that I should have demo-ed the product first. When I made a second attempt on 12/16/2023 to get my money back, I explained that I was writing an unsatisfactory review. Customer Service asked if they could close the chat and forward it to the sales Teams via email. I agreed. Since then, no one has offered a refund, given me a refund or been in touch. In all fairness, I should have read all the reviews before purchasing but the information appeared to be a product that would take care of my needs. In the end, it did not. I would recommend that a potential buyer be certain about the purchase OR be willing to lose their money if it doesn't work. Buyer beware: there is no 30-day money back guarantee. And BTW, though the form is offered to leave a Customer Review it is not accepted...cannot submit.