SysTools

Seriously read the terms & conditions of their supposed 30 day money back refund policy. They're unlike any other company I've ever dealt with the terms are so onerous to jump through to make it impossible to get your money back. They hide details of their crappy limited products in side notes. Their UI is terrible and the products appear to install spamware as well.

Fantastic online support Alan Thomas and quick to respond. Software works great aswell. Will recommend to other users needing there Gsuite mail package backed up.

They offered to honor their refund policy only if I removed a poor review on TrustPilot. Please see the attached screenshot. Save your time and avoid this company. Buggy software and zero accountability.

In August I bought the SYS Tools combo of software and the PDF Unlocker works great, but I have replaced my old laptop with a new one and the activation code will not work, and their support never answers my messages and they do not seem to have online support. I am not sure how to rate them; the software worked great, but their support stinks. I'll give them a 3.

I have some problems with my excel files.
But the IT support (Rob Lee) is very helpful and responsive.
It is very recommended for everyone to purchase.

I had purchased a software from SysTools few months ago. But, I was facing an issue with the application, so I had taken the help of SysTools support team. They had guided me in the best possible way such that after taking their help, I was able to resolve the issue without any hassle. A big thanks to support team!
Provides Complete Assistance & 100% Satisfaction

This company is a scam
I should have read these comments before i bought their ssssh tools. I requesteda refund because the tool didnt do what it says it will do and then they tell me that it doesnt count because the tool works and I should have seen the problem in the trial version, but the trial version locks a lot of the options. So whats the point?

Also all those reviews they have on their site are fake. I reverse-imaged those pictures and they are all stock pics with fake reviews.

After some days of trying to install the software, I got the refund arranged by mailing with the manager of the technical team.

I have been using this tool since 2017 and works like magic, it helps you convert and organize your unarranged contacts email and phone numbers from different unfriendly file formats for your mobile and mailbox use. If you are in active business, managing data files and have not use this tool you're missing a lot. Try it and save many time.

This company based out of India (I'm from the same country too although located in the U.S.) did not honor their 30-day money back guarantee on their Gmail Backup product even though the product was unable to backup all the emails.

I spent close to 5 hours with their L1 and L2 technicians with screen-sharing using Teamviewer but they could not fix the problem. We tried backup 3 times but their product would crash each time.

Then they wanted to continue to debug their software on my time on the 4th day, when I said I need a refund and could not waste more time. Then, they completely stopped replying to my emails and never gave the refund.

Prior to this product, I had MBOX convertor but that too didn't work. When I exchanged this with the Gmail Backup, they would not refund the $10 difference.

The owner(s) of this company are greedy and cheats.

Partially working products, company doesn't honor 30-day money back

Excellent support provided by Rob Lee in recovering my emails which I have deleted from my Outlook data files. I recommend SysTools products.

Their website clearly states they can fix ANYTHING! After purchasing the PPT Recovery software, it never worked! Over the course of about three weeks, I sent THEM 3 PPTs I had trouble with, and THEY could not repair them! (Images did not load.) Once, they even claimed one "was successfully repaired"! Could not get a refund - even within their guaranteed 30 days. I don't know who's writing their positive reviews, but it is NOT the real consumers! BUYER BEWARE.

Great customer support from Rob Lee. He helped me solve some problems. Software does what I want and price is reasonable. Very pleased.

I purchased the OSTCoverter software to convert a massive OST file I have to migrate. It failed twice, I contacted support who tried to fix it. They advised I should contact sales to ask for a refund. Even though they couldnt fix it, and their demo program worked before I purchased, they have refused a refund. Their software DID not work, and they couldn't fix it.

I had some technical issues with my Zoho mail account. So, to take the backup of this account I used SysTools Zoho Backup Tool. I am really satisfied and happy with the results it provided. Also, I found some great and unique features in this tool like:

1. Supports PST, MSG, EML, & MBOX file formats.
2. Simple and easy user interface.
3. Delete after download option

I bought the SysTools GDrive backup which came with no apparent functionality for GDrive, only Gmail, and VERY poor documentation. The 24 hour help line was unstaffed and the "money back guarantee" was a hoax.

We got a license for SysTools Exchange Export and let me tell you, the software didn't work and the company is NOT standing behind the money-back policy.
They wanted us to troubleshoot the issues with their software and spend hours even after the project was done(manually). Not a good copmany to deal with.

I purchased the SysTools product. The "trial" version did not show my files that I needed to recover, but I thought that the pay version might. It had a 30 day guarantee, so I thought why not. Well, when the files did not show, I asked for a refund. It was rejected. So, in my view, their integrity, product and customer service are crap. Wil never recommend this product.

Bought a PST viewer/converter from them, and in addition to being pricey, it was so slow in its conversion process that I resorted to getting a competing product. The end result wasn't as good (in terms of how the exported files were organized), but it got done in the same amount of hours that ~20% took for the SysTools software.

And good luck trying to use their "30 day money back" thing. THEY fully decide what your rights are, in my case it was determined that I hadn't sought enough support from them in resolving my issue, so after just a single mail stating that (arriving two weeks after my refund inquiry e-mail, and only after I had contacted the payment provider), it was impossible to get ahold of them. In e-mail, they referred to their chat support, and in chat support they said their sales department would be in touch. Complete silence. Tried contacting chat again after over a week - same thing, "sales dept. will be in touch", and followed by weeks of silence.

After spending around $100 for a 1yr software license, I had hoped for better support than this. Much better.

I bought their Vcard import/export to transfer contacts between Windows Live Mail to Outlook 2016. It never worked, it transferred the contact in a format that couldn't be used by Outlook.
Spent ages trying to resolve it, basically I was doing all the testing for their support, that didn't help and was made to be their QA for free.
They have never managed to resolve the problem but refused to refund me. After many hours of disappointment I bought OutlookTransfer which is a competitor product and all was good after 5 minutes.
Don't waste your time with this horrible company.

I purchased their tool and it didn't work as advertised. I contacted support and they wouldn't honor their money-back guarantee. After purchasing a new computer, I was not able to reinstall the software on the new computer. They stated that I had to repurchase the software even though I had already uninstalled the software from the old computer. Their tools and their support are not worth the money.

WARNING - THIS IS A SCAM COMPANY

So its an empty software you get, and when you have trouble with it contacting support - all they want is to get remote acces to your PC to steal your money. Also they will never give you a refund as promised, they will ignore you! All the positive reviews are them self trying to boost their company, and they will flush out warnings like this.

Systoolsgroup - SCAM FRAUD

Upon purchasing the product it has no additional functionality to the demo. They say on their website to test out the demo before buying however the demo does not allow you to do any of the features the program offers, it says "Buy the product to use this feature" Ok. Bought the product. Product still does not do as advertised, nothing is different from the demo, just has a "Product Activated" screen. Software is completely identical to the Demo and does not function as advertised. Ok. So now I will submit a refund, as they have a 30 days money back. However they only have one person on live chat who cannot even help you with this issue as well as the "Support" and "Sales" email they redirect you to are dead and don't respond. They more than likely are waiting for the 30 days to runout so the live support person, who alias is "Andreas Santos" regardless how many times you change the connection by the way, can just tell you that you are out of the 30 day time and they cannot refund. Or they wait for the customer to give up and they pocket the money. Some of those products are being advertised as "Big Coorporate" or high level products at over 150$USD. Upon reviewing their certification at the bottom of the page, it's not certified and it has some random made up reviews and product gareuntees. Do yourself a favor and don't even bother clicking on the SysTools site. Their customer support is terrible, the products don't work, their activity is suspicious, and they don't honor anything they have advertised. Worst online product experience I have ever had.