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This company based out of India (I'm from the same country too although located in the U.S.) did not honor their 30-day money back guarantee on their Gmail Backup product even though the product was unable to backup all the emails.
I spent close to 5 hours with their L1 and L2 technicians with screen-sharing using Teamviewer but they could not fix the problem. We tried backup 3 times but their product would crash each time.
Then they wanted to continue to debug their software on my time on the 4th day, when I said I need a refund and could not waste more time. Then, they completely stopped replying to my emails and never gave the refund.
Prior to this product, I had MBOX convertor but that too didn't work. When I exchanged this with the Gmail Backup, they would not refund the $10 difference.
The owner(s) of this company are greedy and cheats.
Partially working products, company doesn't honor 30-day money back
Tip for consumers:
Don't buy any product from this company since it is clear that they want to mislead people into buying and then not refund. They will not refund your money EVEN if the product doesn't work.
Products used:
Gmail Backup
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