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I contacted the BBB. And their response is this (BTW I sent them pics of the trees with measuring tape back in September. That was THEIR concern, the height NOT MINE. I would've been happy with 2 ft HEALTHY trees not sickly broken 4 or 5 ft ones.). 11/03/2022 Receive Business Response
To Whom it May Concern,
The customer has been communicating with us since arrival of their trees, and we are awaiting full images of them with a tape measure to indicate their entire height, as that was a concern of theirs.
The customer has planted them and was advised to give them time, as it is noted on their order.
They are just deflecting. Not surprisingly.
They want more photos of the height of the sticks/trees. I told them my husband is in the hospital right now and I have no help. They said they will wait till I get them more pictures. Seriously this is a legitimate company? I think not. Ever notice half the reviews are negative the other half glowing. Strange. Yeah!
Tip for consumers:
Do not believe they have great trees.. they do not. They are a drop ship company and don't do good on subpar trees.
Products used:
Two River Birch trees came dead.
I purchased two Red Birch trees for a total of $199.19. The box they came in was damaged and the trees dried out and limbs broken. We planted them, I called company woman said a rep would email me. Well, he did. He told me to keep watering them (This was September) and keep sending him pictures. Every picture I sent somehow wasn't showing enough of the trees height or something. This went on for a week and I told him that my husband and I run a company and never would do this to clients. It is now the November and the trees still aren't trees they are twigs. Nonethless, after the rep said, "Keep watering them and I will keep an eye on you personally.". I told him that was it. I am an educated woman not a 5 yr old. I want a refund and I will be leaving a review accurately about my experience. I did so on another site. And guess what, all the reviews that followed mine were 5 stars! Not 2 or 3 or 4 stars 5. I smell a fish. I have since contacted my credit card company and BBB. Also some sites that businesses encourage you to leave a review expect that you will leave a positive one. Be careful all around. Our voices are being silenced everywhere. Photos here are when I first planted, now they have no leaves at all. You can see the breaks in the limbs easily.
Tip for consumers:
Be accurate, show documents and pictures you have. Keep the faith.
Products used:
Ordered two trees. They came dried out and damaged. One month later not one leave on them, they are twigs.
First two pics are the trees first week. Last pics taken today 11/3/22. Not trees TWIGS.
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