Placed my cigarettes order with them more than 2 month ago and requested a tracking number. The claimed that cigarettes were shipped and provided a tracking number which is invalid and does not show that actual shipment occurred. I waited for 1 month and send them request to provide me with the shipping status of the order. They replied that order was returned to sender and they will re-ship the cigarettes within 48 hours. Waited for 2 weeks, inquired again, - they neither re-shipped nor refunded the order.