Eli K.

Ive had some success withEtsy, but when there is a problem there is no number to call and no way to get help.
Ive wasted an inordanate amount of time trying to find the right laction on the site to report a seller, who took my money, never sent the items and now doesnt respond to any follow messages.
I am so frustrated. Etsy is fine if all goeswell, but a nightmare if theres a problem!

The London Upright MRI

The reason I went to the The London Upright (open) MRI, was because I suffer from Claustrophobia and this makes me very anxious.

The staff on duty when I was there, very much 'lacked' any empathy and pleasantness. I did not feel reassured and at all. They made no efforts to put me at my ease.

Unfortunately, I had to go to my appointment alone as I had no family or friends able to join me on that day, and found myself extremely disappointed by the staff working in a place *specifically catering for individuals suffering from anxiety and phobia (enclosed spaces - closed MRI)

A female member of staff offered to come into the MRI room for a couple of minutes, at the beginning to 'calm me down'. However, she spent the entire time *staring at the floor* and made absolutely no effort to speak to me and comfort me.
I also requested that the radiographer indicate to me when we were half way through the longer imaging process, as I was finding it hard to subdue my breathing, so as not to interfere with the results (MRI of my mid-back/chest area) He did not! I was left alone and anxious. (the longer imaging feel quite extensive when cramped and breathing has to remain shallow).

It was overall a very unpleasant experience and I am pretty unimpressed with the staff (and their training!)

If someone is working in a place that specially caters for patients with anxiety, one should either be a natural empath, naturally kind and understanding... or so well trained, you give that impression!

The staff that I saw that day (all 4 of them) lacked very much in interpersonal skills, lacked kindness and were mechanical and insensitive.

Pretty shameful!

I made a purchase which I was disappointed with. When I reached out I was deny the help I needed because I was out of the 30 day limit.
I communicated with 4 different ladies & they ALL failed to use any discretion and intelligence! They just stuck to the same script that a new, junior employee would use! They failed to understand my unique issue & could not care less that Trinny Londons reputation was at stake (for a mere £26) they could not care less that it was a 1st time purchas, and they completely disregarded any desire of keeping a customer!
Ive never dealt with such a petty! Petty! Foolish customer service team.
Ususlly a manager steps in and uses disrection to solves the issue, but alas not even a manager was helpful!

I will NOT be a returning customer, and i warn others that you really will be left incredibly *disappointed & frustrated* if you buy a Trinny London product and it does not meet your expectations!

I would advise people not to use this service.
I requested a refund before using the product I bought as I have a change of heart.
I contacted their customer service and only heard from them once. They never followed up, they have not responded to any of my other messages, there is no legitimate number to call and I never received the refund as promised.
They are not reputable and I have been cheated. I am very upset and I hope I can prevent others from being left frustrated too!