Playtika has changed their format from being #1sloto games to flushing it down the toilet. I have been member quite sometime now, and it's getting worse. They do not care enough to get problems solved, always lame excuses. Not like gambling at a slot machine. Slot machines do not keep invading your playtime. Playtika does. Adding more and longer times to slow down what you win and the interruptions thru your game time. Noticed yesterday, Monday, my clan didn't reach the key. Never had that happen, which tells me they are now messing with clan points. No one can play rush, unless they are willing to bet very large amounts. They have reduced the free ticket to play some of the games, and in this case, using your tickets on holey moley before you start game. I could go on with the greed from these new persons oe whoever is trying to make the game unbearable. No option to opt on some of the in-game games. And the worse of all, when they didn't have someone who didn't know how to fix gaming issues. I do hope things start changing back, to when people enjoyed playing. Games are no longer fun!
Hey Elizabeth, sorry about your experience. Our objective is to bring to you a Vegas like experience without ever leaving your seat. Please write your concern to our Support through "Contact Us" button in the Support Portal page. It would be helpful if you could share the game account details. This will assist us in addressing your concern. Wishing you an amazing day!