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I purchased a nice set of knives for my daughter in NYC. She attempted to return them at the store and was turned away by rude persons. I've tried repeatedly to contact them but they have never,in months have responded. This is no way to run a company. I am furious. It's a lot of money. I feel taken advantage of. Ripped off.
Tip for consumers:
I will never buy anything from Sur la Table so long as I live. And I buy quite a few of the products they sell. But if they make their money by having such poor customer service...not responding to me at all?? What's that about? Not apologizing for being rude to my daughter? She would have been happy to exchange the knives for other goods. Now I want the cash. But it's gone gone gone.
Products used:
Huh? A set of expensive knives we don't want or need. I want a refund.
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Hi Ellen, thank you for bringing this to our attention. We apologize for the way the issue was handled at the store.
Our return policy says We guarantee the quality of the products we sell in our stores and website.
If you’re not satisfied with your purchase, you have up to 30 days to make an exchange or return.