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I have been waiting since February for my refund of $84. I have been given the run around and no one will contact me back about this. I have called, texted, and emailed about this since February! No one will answer my recent emails or even answer the phone. There is NO CUSTOMER SERVICE!
Emily B.'s review of KimKaps earned 6 Very Helpful votes
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I returned to caps to this company last year because my hospital changed rules on cloth caps...
Emily,
As explained in our email we are experiencing issues with our credit card processor and we are having to use other alternatives for refunds rather than crediting an account while we work to resolve the problem. We will gladly provide a refund check and get you tracking information and we apologize for any inconvenience. It is certainly not our intent to frustrate our customers and we strive to provide quality customer service.
Thank you,
KimKaps