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KimKaps has a rating of 3.94 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. KimKaps ranks 13th among Medical Supply Store sites.
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I would like to say I just love my surgical caps from Kimcaps. The fabrics are great quality and wash really well. I also have so many people give positive comments on them.
Add me to the list of people who have been burned by Kimberley Larson of KimKaps! She never sent my order, but tried to claim she did send it. When called on it, she made up a story about the fabric being delayed, and said she would be happy to give me a refund instead. But two months later, I'm still trying to get the refund! Stay far, far away from this one! She took my money, and has given me nothing but weeks of frustration in return!
I would like to say I just love my surgical caps from Kimcaps.
The fabrics are great quality and wash really well.
I also have so many people give positive comments on them.
I bought an embroidered cap for my surgical mentor, and in less than a week, the cap arrived exactly as I had pictured. Would definitely order again.
Add me to the list of people who have been burned by Kimberley Larson of KimKaps! She never sent my order, but tried to claim she did send it. When called on it, she made up a story about the fabric being delayed, and said she would be happy to give me a refund instead. But two months later, I'm still trying to get the refund! Stay far, far away from this one! She took my money, and has given me nothing but weeks of frustration in return!
I ordered on 3/1 & received on 3/6. Love the product & customer service. I will be ordering more. Just wish all styles (2,4, & 6) came in basic solids like black. Love, Love, LOVE! I've already told everyone about them & i will be ordering these for gifts!
Wow. I just have to say that my experience with kimscaps.com doesn't mirror the majority on this website at all. All I can say is that on the afternoon of Friday January 7,2014 I placed my order for two caps (not the original three I had in my cart as this site scared me to only try my luck with two) upon arriving home on Thursday January 13,2014 my wonderful caps with in my mailbox waiting for me to stun the OR with their beauty. Perhaps things have changed, I don't know, all I know is my dealings with this company were awesome. Thanks. Deb
Beware! Poor customer service. I ordered 3 caps about four weeks ago and never received my order. I emailed an informed her. I requested a refund and still haven't gotten my money back. I've called and she doesn't answer the phone. Do not order from kimcaps because it's a ripoff company. I filled a dispute with my bank and they are handling it now. I'm going to report them to the BBB.
I have been ordering from this company for several YEARS and have yet to have less than a 5 star experience. KimKaps offers a quality product at a reasonable price! I am a traveling nurse so my orders have been shipped all over the U.S. And I have never had an issue.
Cap came so quickly... for a second I thought it must have been something else I ordered. Everyone where I work love Kim caps. To me all of these negative comments seem like a planned attack... perhaps by a competitor?
Whoa, whoa, whoa. I saw this site's rating on google and just HAD to stop and put my 2 cents in. I've been buying kimkaps for almost 3 years now (and she's right every time -I do look so cute!) and I have NEVER had an issue with an order. My caps are always beautiful, shipping is ridiculously fast, and the one time I had a question and contacted them, I got a response that was both helpful and quick. This site is not a scam and it is absolutely worth $13.95 to find out for yourself that these are the best darn caps the internet has to offer.
Chasidee, Thank you SO MUCH for taking the time to write a review. We definitely appreciate it, especially after all of the negativity we've received on this site for some reason. We're so glad you're happy with our products as well as our customer service and we're lucky to count you among our valued customers. Thanks again!
I returned to caps to this company last year because my hospital changed rules on cloth caps right after I received them. Kim said not a problem, just send them back and we will refund you. I have repeatedly e-mailed. Called and texted to get a refund. After a year, no refund and not answer to my calls, emails or texts. BUYER BEWARE!
Wait a minute! I just saw this and have to say something. I have been ordering from kimkaps.com for more than 3 years. They ship super fast always best quality and cute.
I love these hats and have ordered many times with no problems whatsoever
Love kimkaps.com
I ordered from kimkaps on a Wednesday and I had my order delivered the following Wednesday. Before they arrived I E mailed them a question and was promptly replied to. I was very impressed with their selection and the quality of the kimkaps. I live in Canada and I would certainly order from them again.
I am also really surprised by the negative reviews on this website. I never wore anything but blue bouffants until recently when I started at a new workplace where everyone wears fun scrub caps. In my workplace most people wear blue sky, but I thought their prices seemed high. One coworker was wearing a KimKap which looked cute, so I checked out the website. With lower prices and free shipping I was willing to try it out. The cap came in 2 days! I liked it so much I've ordered another 4 caps (3 separate orders -- with free shipping, there are no obstacles to order when the whim hits you!). Shipping was fast every time. There was one order mixup when they sent me the wrong style -- Kim herself answered the phone when I called and I also got an email reply within 12h. They sent the correct cap immediately, said to keep the one they sent by mistake, and even included another free cap as a bonus! If that isn't incredible customer service I don't know what is. Very happy and will continue to order from them whenever cute new fabrics come out.
As far as the caps themselves -- they are well constructed and comfortable. My favorite caps are the ones with a contrast fabric. I can wear style 4 and 8 with my back length hair in a bun and style 6 with my hair in a low bun. I've washed them in a laundry machine several times without any problems.
Tip for consumers:
The blog website has pictures of each style, front and back.
Came across this company when I noticed how cute my coworker's KimKaps were & I LOVE them! So many fun patterns and the quality is exceptional. My 2nd order was lost in the mail and KimKaps went above and beyond by replacing the items. Thanks KimKaps!
Thanks so much, Tasha, we always appreciate the positive reviews and love hearing from our customers. Because of you, we are able to do what we love and add a dose of cute to the world of scrubs!
I shipped fabric to this company to have them make custom caps. I had my package delivered to them with tracking by USPS. It has been a week since it was delivered by USPS. They have no record of receiving the package and despite 2 emails to them, they have not responded except to say they haven't received the fabric. At least they haven't cashed the check that was included in the package.
Tina, we take great pride in offering custom, one-of-a-kind caps at the request of our valued customers. We love the variety that doing custom caps brings to our day and seeing the end result is always exciting, as the custom caps express an individual's personality and interests. If you have an issue please contact us at kim@kimkaps.com or contact Kim directly at (208)794-9596 and we will get the problem resolved in a satisfactory manner.
If I could give less than one star I would! Over two months since I placed my order and still nothing. I've exchanged several emails over the last two months and I keep getting lied to about my order shipping. They've had $110 of my money since September 20! Horrible customer service and I feel like I've been scammed at this point-don't know if I'll ever get my stuff or my money back! DON'T ORDER FROM THEM!
Erin,
We apologize for the negative experience you had with our company and also for the amount of time it took to resolve the issue. While we receive numerous orders each week it's likely that problems will arise occasionally but our customer service department works hard to find a solution that is satisfactory to the customer. This was a rare occurrence and while it did take quite awhile to resolve it, we did process your refund while still providing you with products. We hope that this negative review doesn't deter future business from others and if anyone has any questions or concerns please contact us at kim@kimkaps.com, visit our blog at http://www.kimkapsblog.blogspot.com/ or find us on FaceBook.
Thanks!
~KimKaps Team
I have been waiting since February for my refund of $84. I have been given the run around and no one will contact me back about this. I have called, texted, and emailed about this since February! No one will answer my recent emails or even answer the phone. There is NO CUSTOMER SERVICE!
Emily,
As explained in our email we are experiencing issues with our credit card processor and we are having to use other alternatives for refunds rather than crediting an account while we work to resolve the problem. We will gladly provide a refund check and get you tracking information and we apologize for any inconvenience. It is certainly not our intent to frustrate our customers and we strive to provide quality customer service.
Thank you,
KimKaps
I placed an order 3/11/13 and never received my order and have been waiting for a response from them. I have called numerous times and texted them as well. They have blocked me from placing comments on Facebook because they don't want people to know the truth that they are a scam of a company
I have not gotten my 120 dollars worth of product... I have treid to text, email and facebook this company with no response! I ordered on Feb 23 and the tracking number will not even track my package! I feel frauded! This is ridiculous and I am going to call the BBB abd report this to Paypay!
We have responded to the FaceBook posts via email, which is the first that we have heard from you and instead of replying to our offer for a full refund and some caps as our gift for the inconvenience this review was posted as well as several other comments on FB. We would still like to offer you a full refund since the products you purchased (scrubs) have been on back order due to our scrub fabric supplier having us on back order and causing a major delay in our production. We apologize for the inconvenience and hope to resolve this matter in a way satisfactory to you. Our email address is kim@kimkaps.com if you would like to contact us.
They have terrible customer service. I requested exchange a surgical cap I got, and Kim told me to send her txt that mentioned my name and the one that I want to exchange. Since then, she've never sent me the one I want. I called her two phone number every week to get exchange process going. But, never gotten hold of her. One month later since I contacted Kim first time, I decided to contact paypal to get refund due to they never called me back and never sent me the exchanged one I requested. I don't think I've never purchased any product from Kim and neither of my co-worker. I won't recommend anybody this company. Very unprofessional.
While we are a small company, we take pride in offering exceptional customer service. We can be reached directly by email at kim@kimkaps.com and we offer hassle-free exchanges, even including a postage-paid envelope for any returns. Again, these negative comments are very disheartening as we strive to provide quality products and services. For more accurate information on our company you can find us on FaceBook, visit our Blog, or follow us on Twitter.
I had also ordered scrub hats over a year ago and have tried numeriously to return/exchange my purchaces. I was told to e-mail my exchange options after multiple, multiple e-mails asking for help! I have not recieved my "exchange" hats yet and it has been over 3 months! I have also not recieved an answer to this delay after more multiple e-mails with NO response! I would not reccomend this website at all!
When there are issues with delivery we take a prompt action to track the package through the postal service and provide all information to our customers. We then recommend that the customer check with their local post office to see if they happen to have the package and if it has been lost during transit we ship a replacement package, free of charge, and with a signature required for delivery. In some instances we are unable to offer the exact same products as originally ordered as our inventory sells out quickly, but we have the customer choose the same quantity of items and ship them at no cost to our customers. If there is an issue that needs to be resolved please contact us directly at kim@kimkaps.com where our Customer Service Representative will be happy to assist you.
I ordered hats from them and have yet to receive them. Have e mailed them 4 times yet never heard anything. Ready to contact BBB and maybe then they will respond to me. Of course they already have the money...
Finally got my stuff... 2 months later and still no communication. Not the best
When there are issues with delivery we take a prompt action to track the package through the postal service and provide all information to our customers. We then recommend that the customer check with their local post office to see if they happen to have the package and if it has been lost during transit we ship a replacement package, free of charge, and with a signature required for delivery. In some instances we are unable to offer the exact same products as originally ordered as our inventory sells out quickly, but we have the customer choose the same quantity of items and ship them at no cost to our customers. If there is an issue that needs to be resolved please contact us directly at kim@kimkaps.com where our Customer Service Representative will be happy to assist you.
I have emailed kimkaps.com website repeated to get help with my order not arriving for over 2 months now & would like a refund. They never responded & no refund. NEVER order from kimkaps.com - they have NO customer service.
This websit is horrible! She never intended to send your order. Her web offer free shipping alright. NEVER SHIP IT OUT! DO NOT order anything from super cute scrub hats www.kimkaps.com.
Orders from our company usually arrive within 3-4 business days if shipping in the US. International orders can take longer depending on how long the package is delayed at customs but we strive to get the orders shipped as quickly as possible and want to provide a positive experience to each customer. If you are wondering about the status of an order our customer service department can e reached at kim@kimkaps.com where they work to provide a prompt response and solution if needed. If we never intended to send the orders we wouldn't still be in business over 3 years after this comment was made.
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At KimKaps we prescribe a dose of CUTE be added to the world of scrubs! Featuring a line of quality surgical hats, scrubs, & also stethoscope covers, we offer 100% cotton as well as satin scrub hats in a variety of styles and vibrant fabrics. Visit us at www.kimkapsblog.blogspot.com to learn more!
KimKaps began when a surgical nurse was tired of the dreary and plain disposable scrub caps required in the OR. Determined to find a functional and adorable solution, Kim set out making fun and cheery scrub caps from 100% cotton fabrics. When she wore them to work, everyone wanted to know just where she got them and where they could get their own. Kim began making them for coworkers and KimKaps began. Since then we've grown from one style of cotton scrub caps to 8 different styles as well as a satin line. We've expanded to include accessories like our Stettys Stethoscope covers and Posie Scrubs. Find us on FaceBook, visit our blog, or follow us on Twitter to learn more about our great products!
We're sorry to hear the negative responses on this website, it seems that the positive reviews get passed over quickly and only negativity is posted. This is unfortunate, as we have been in business for more than 8 years and take pride in the fact that we make all of our products right here in the US. If our company was indeed a "ripoff" as claimed in this review, we would not be in business. If there is an issue that needs to be resolved please contact us directly at kim@kimkaps.com where our exceptional Customer Service Representative will be happy to assist you in resolving the matter. For a more accurate review of our business you can find us on FaceBook, read our blog, or follow us on Twitter.