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If I could give less than one star I would! Over two months since I placed my order and still nothing. I've exchanged several emails over the last two months and I keep getting lied to about my order shipping. They've had $110 of my money since September 20! Horrible customer service and I feel like I've been scammed at this point-don't know if I'll ever get my stuff or my money back! DON'T ORDER FROM THEM!
Erin Q.'s review of KimKaps earned 8 Very Helpful votes
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I returned to caps to this company last year because my hospital changed rules on cloth caps...
Erin,
We apologize for the negative experience you had with our company and also for the amount of time it took to resolve the issue. While we receive numerous orders each week it's likely that problems will arise occasionally but our customer service department works hard to find a solution that is satisfactory to the customer. This was a rare occurrence and while it did take quite awhile to resolve it, we did process your refund while still providing you with products. We hope that this negative review doesn't deter future business from others and if anyone has any questions or concerns please contact us at kim@kimkaps.com, visit our blog at http://www.kimkapsblog.blogspot.com/ or find us on FaceBook.
Thanks!
~KimKaps Team