Emily J.

I think that this store is only good if you know that you like the product. I was run in circles to the point that I am writing my first review ever out of pure frustration. I ordered a silk hair wrap from them which was one size only. It did not fit my head and actually gave me migraines due to a design feature. The return policy is that only unopened boxes would be refunded, which is on me for not reading. I tried to open up a conversation about if I could get a refund for my item as it caused a medical problem through the live messages and I was told that they would make a ticket for the "Quality Assurance Team" and to expect to hear back with, I think, 5 to 10 business days. I reached back out when that timeframe had elapsed and was told basically the same thing. They said they were "awaiting feedback" and would "raise this matter again because it was urgent". I heard nothing back and honestly forgot about it until yesterday. It has been months with no email, and I reached back out with a respectful message about my frustration and was simply told it was out of the timeframe to return the email but would raise the issue with the "Internal Team". Basically, I got no response even though I would have been okay with a no because officially I was in the wrong for not reading the return policy for a new product I wanted to try.