Emma N.

The owner is a thief. Terrible customer service. Unprofessional. There are no reviews less than 5 stars on the website because they do not get posted.
I ordered two lucky packs and they were 3 months late. I asked for the lucky packs to include gothic lolita, but I only got sweet lolita in a black colorway. In the $29.99 lucky pack, the dress I got was poor quality, had wonky measurements, and a broken and awkwardly-placed zipper. I couldn't even find a stock photo of the dress because it was a plain, generic taobao dress from 2016. It was most likely dug up from the owner's storage because the dress is not on the website and probably hasn't been for years. The $9.99 lucky pack is a scam. All photos of the $9.99 lucky pack show a skirt or a dress, but I got an ugly cape with clashing themes. The cape had bat wings yet buttons with anchors. All of the items I got looked like things that were unsellable because of the bad designs.
I also got none of the accessories that were supposed to be included in the lucky pack. I bought a $9.99 pack and a $29.99 pack. The $9.99 pack included an item and 1 accessory, and the $29.99 pack included a dress and 2 accessories. I got none of the accessories. I could not make a PayPal dispute because the owner went as far as to edit the lucky pack's descriptions on the website's page before I could screenshot it. She deleted and edited the descriptions of the included accessories. She refused to refund for the missing items.
Also, the owner made an announcement on the website promising that anyone that ordered a lucky pack would get a free gift to compensate the extremely late shipping. No surprise, I did not get any free gifts for my 3 month late orders. The owner's response was "Really sorry for the missing gift. Could I include that in next pack? Could you please email me to remind about it, when there's next order?". The owner was not even willing to ship out the missing accessories or the free gifts. I am not going to order another lucky pack. I am not ordering at this store again. It is a scam.