Eric C.

My wife and I recently traveled to San Diego, to visit family so we booked reservations at the Best Western Seven Seas (04-04-2024/04-07-2024). We arrived about 11:30 pm to check in and received our room key. It was very late and we were very tired and all we wanted to do was get a shower and get some sleep. When we pulled back the sheets there was dried blood on the sheets where the last person had slept. This was extremely upsetting to us to see someone's blood staining the sheets of the bed we were supposed to be sleeping in (see Photo). During this time, we also noticed that the hand towels were obviously dirty and wrinkled. I called the front desk to notify the clerk and he readily switched our room. He was very polite and understanding and apologized for the inconvenience. I left my cell number with him as I wanted to talk to the manager when he/she came in the next morning. I was told by the clerk that the managers Sally or Steve would be in around 10:00 am. I stopped in the next morning to see Sally or Steve and was told by Wanda (not a very nice person) that the manager would not be in until 3:00 pm and asked if she could help. I explained what had happened to us last night. At this point she became very indignant and went on to explain that she had "been in the business for 28 years and had never seen or heard of this happening ever before and said that she inspected the room after the maid had cleaned it". Wow, she actually called me a liar! I wasn't about to get into a verbal altercation with this employee. I once again left my number with the front desk clerk so Sally or Steve could call me. The front desk clerk said she would call me in an hour after she talked with her manager. I said that was fine as I wanted to speak to someone about this. Well, it turned out that neither manager had the decency or took the responsibility to call me to address the issue. I was going to talk to the manager about refunding the cost of our room for that night.

Since I didn't hear from either manager or the front desk clerk, I called the Best Western main number and reached a Customer Service Representative. I explained what had happened to us at the Seven Seas location and asked to speak to a Regional Manager or a Regional Director. I was sent to another CSR and soon realized that I would not get to speak with someone outside of the CSR loop. I did ask her to have that night comped and she gave me points for a free night. At this point, I am very frustrated with not being able to speak with a Regional Manager or Director. I agreed with the free night offer and ended the call.

I have to say that I have never been treated like this at any hotel that I have ever stayed at. The lack of concern for our horrible experience and then I was basically called a liar when I tried to explain the situation to the hotel staff. I know that this is not a perfect world but I do expect to be treated with some dignity and respect. After everything I had to go through I am asking to have our whole stay refunded. My reasoning for this is the lack of communication from the hotel managers, lack of concern for this incident and the disrespect, condescending tone and accusations from Wanda and not to mention the health and hygiene issue we encountered.

To date no one has returned my phone call, Email or letter to their corporate office.