I have purchased a lot of equipment and materials from Sailrite over the past 4 months. A couple SMALL issues with a machine I purchased but their support was FANTASTIC and they got me out the replacement parts very quickly. They have been very good about answering questions and filling orders (calling to verify if multiple run lengths of material will work), and their how to videos are awesome. I had ZERO experience prior to tackling this project, and the carpets and enclosure turned out fantastic.