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Eric V.

Contributor Level

Total Points
105

1 Review by Eric

  • PapersLead

12/21/15

Buyer beware. This is an honest testimonial. I received a unusable paper that was plagiarized and had content that didn't even relate. They offer free revision. I attached the essay they gave me with comments and still got no changes. 5 revisions later and all my notes were disregarded. After all of my patient emails and chat session I finally checked the essay and it was copied and paste from an essay written. I would had gotten discharged from school. All they can offer me is this:

Thanks for writing. I do agree with the issue that you had, and would like to mention here that due to heavy work load in the past few days we were trying to maintain our quality. But please acknowledge that does not mean that we are not looking at it, we are and with high consideration.

The best way to compensate you is to let you avail extra discount on your next purchases and we will make sure we provide high quality product with the fastest turnaround. I would like you to know that we have already paid the writer for the order you are claiming the refund for.

We do understand each and everything but a full refund can only be issued on one condition if the project was not delivered or the writer has not started writing on it. With this, it's already written on our website that the projects may not meet the requirement because of some confusion and in that case you can ask for the revision.

Hector, after careful consideration, our management has decided to get you 15% of your money back along with the discount compensation on your future orders. This is the best we can do to satisfy you. I would request you to kindly accept our compensation and I assure you high quality paper in the future with us. Please let us know what you decide.

I am fighting the charges now. Please don't use this service and risk loosing money or worse getting expelled

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John M. – PapersLead Rep

Dear Eric,

We are sorry to hear about the situation you faced while working with us. As one of the most reputable online writing companies, we strive to maintain the highest levels of customer satisfaction by providing high-quality services. Having said that, we always encourage our potential customers to go through the service policies that are available on our site, before placing an order.

It is clearly mentioned in our policies that a client cannot apply for a full refund when a writer is already assigned with your work. This is because, the time and resources that are invested on your project cannot be fully refunded in any way.

However, to maintain utmost customer satisfaction rate, we offer unlimited revisions to our clients so that they get the quality they need.

Please share your order ID with us so that we could look into your order in priority. We will try our best to maximize the compensation.

Regards,
PapersLead Team

Eric Has Earned 5 Votes

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