mouloud b.

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I am extremely disappointed with the service provided by Homerecue247. We reported a faulty oven in November 2023, and it is now February 2024, and the issue remains unresolved. Not only did the company repeatedly book appointments and then cancel them, but they also let us down on the day of the appointments.

After numerous phone calls and immense stress, an engineer was finally sent to our home. However, it quickly became apparent that he had no clue how to fix the oven and was unable to repair it. Despite our justified frustration and disappointment, Homerecue247 refused to send another engineer or provide a replacement appliance.

It is no surprise that this company is so cheap to join, as they clearly lack the necessary expertise and commitment to fulfilling their responsibilities. I would strongly advise against using Homerecue247 if you expect your appliance to be repaired or replaced.

www.noor-book.com is an online book seller.
To my shock, i recently discovered that my book titled "English Phrasal Verbs English - Arabic" was being sold on this platform without my authorisation.

Upon seeing my book on their platform, I immediately reached out to this company, requested an explanation as to why they decided to sell my book without my permission and request the immediate removal of my Book. They did not reply to or even acknowledge my email. I sent them a follow-up email and I still did not hear from them!

I intend to report this matter to the UK Intellectual Property Office (IPO). The IPO, as the official UK government body responsible for intellectual property matters, including copyright, can provide guidance on my rights and the potential actions I can take to get Noor Books to remove my book from their platform.
Mouloud Benzadi, author - United Kingdom. I attach photos showing my book and an unanswered email.

Unreliable company offering services to Homerecue247.
The company Homerecue247 is unreliable when it comes to providing services. We reported a faulty oven in November last year, and as of February 2024, it still has not been fixed. The engineer from Capital Repairs did not do the job properly, necessitating another call to the company. They gave us an appointment for 2nd January, but then rescheduled, citing a lack of available engineers in the area. On the scheduled day of 31st January, we waited all day, only to receive an SMS from the engineer just before 5 pm, stating that he was on the way, but he never showed up. When we contacted Capital Repairs, they said they would have to reschedule the job. There have been constant delays, and it appears they rely on a single engineer for London, which explains the missed appointments. It's disappointing that their engineer couldn't even fix a simple cooker oven.

Doubts about customer care and handling of complaints:

Due to an error by their lab, a significant gap formed between two of my teeth, leading to food getting stuck. Consequently, I had to make a trip back to Turkey to have it fixed.

However, my experience when seeking repair after the treatment was completed differed from my initial experience: On this occasion, I had to continuously follow up and send multiple messages, some of which received no responses.

Additionally, I found it disappointing that I had to bear the costs of traveling back to Turkey, including the hotel and transfers, despite the clinic's mistake. My request for even help with transfers from Istanbul airport were turned down.

Their clinic admitted it was responsible for the error, therefore, they should have taken ownership and at least partially cover the associated expenses as part of their commitment to customer satisfaction. Unfortunately, this did not happen, leaving me perplexed as to why I had to incur extra costs due to the clinic's mistake. I must urge Flymedi to take this feedback into consideration and reevaluates their after-treatment policy. It would undermine the trust of customers if they knew they would not get help after treatment and if they complained to Flymedi Customer service, they would not get any reply!

I was disheartened by the lack of response when I reached out to the company, including their support team, via email regarding the additional cost I had to pay for the lab error (see screenshot of unanswered email). The lack of communication raises doubts about the company's approach to customer care and handling of complaints. It will also raise the question: What will customers do if anything goes wrong after the treatment is completed and they reached out to the company and received no reply?, it would be a scary experience.

Here are some reasons why you cannot trust Trustpilot:. Loss of Genuine Reviews:

Trustpilot reviews do not reflect the truth as Hundreds if not thousands of genuine reviews are inadvertently removed by Trustpilot without any investigation. Many reviewers may not even be aware that their legitimate feedback has been deleted, or they might not bother to go through the cumbersome process of attempting to reinstate their reviews. Eg. See the attached photo of a genuine review removed by Trustpilot and never reinstated despite submitting evidence of dealing with company incl Policy Number: WS*******!. Lack of Accountability:

Despite Trustpilot's claims of reviewing decisions within two days, there have been cases where reviewers have experienced prolonged delays without any resolution. Lack of Transparency and Censorship:

A particularly alarming aspect of Trustpilot's policies is their refusal to allow negative reviews specifically about their own platform. By removing critical reviews of Trustpilot itself, the company displays a lack of transparency (see attached screenshot of a review about them removed to hide their own rating!. Exploring Alternative Platforms:

There are reliable reviews platforms you can use in particular Google Reviews & SiteJabber.com which reflect reality as they are not removed like Trustpilot genuine reviews.

Trustpilot blindly removes our genuine reviews when deceived by companies
I am extremely disappointed with this platform as it consistently removes our honest reviews. It seems they are easily deceived and bullied by companies that receive negative feedback, and without proper investigation, they promptly eliminate our reviews. Additionally, Trustpilot's customer service is terrible, as they do not even bother replying to our emails.

Recently, I had a similar experience with Trustpilot. I plan to share my experience online, through blogs and by presenting evidence of a genuine review about Flymedi being unjustifiably removed. I was shocked when Trustpilot informed me that my review had been flagged by a company desperate to maintain their 4.7 rating by getting rid of negative reviews.

Trustpilot removed my review despite the fact that the company had already responded to it, implying that they embraced and accepted the review without objection. Without delay, I appealed to Trustpilot and provided them with proof that I had indeed received treatment from this company. Some of the evidence I provided was personal and contained sensitive information, such as my address.

Time passed, and I received no response from Trustpilot. I followed up multiple times with additional emails, urging them to reply and provide me with information about the complaint process, but they never got back to me.

Today, I am resorting to the power of this review to fight back and implore Trustpilot to reconsider their decision and reinstate my review promptly. I strongly believe that other customers can benefit from my experience with dental treatment, but they are being deprived of this valuable information as my review remains hidden.

Furthermore, I would like to appeal to Trustpilot to review their system. When a company flags a review, Trustpilot should challenge them first by asking for an explanation as to why they believe the review should be removed. If the company's statement turns out to be false, for example, if they claim that the reviewer did not engage with them, the company should be held accountable, and Trustpilot should refrain from taking action if they flag reviews in the future.

It is unfortunate that a company that claims to publish genuine reviews is responsible for removing hundreds of authentic ones. As someone who fights for justice, I have decided to challenge this decision. However, there are likely hundreds, if not thousands, of other reviewers who do not have the time or patience to go through the extensive appeal process, especially considering Trustpilot's lack of response or acknowledgement of correspondence. This raises serious concerns about their customer service.