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I placed an order waaaaayyyy back in October of 2011. To date, I have
Only received three of the six items I ordered (but, of course, have paid for the order in full). I have left several messages and have sent a number of emails but have not heard back regarding the status of my order. When I check my order status online, it says that all items have been shipped and that the order cannot be changed.
I was notified in the first package I received (which contained only ONE of the six items) that there had been a mix up and that the remaining items in
My order had been backordered.
It has now been OVER FIVE MONTHS and I've never been able to get a person on the phone, a response to any of my emails, or any interaction via the live chat function on their website.
This is BS.
I would highly suggest you bring your business elsewhere.
Erin S.'s review of ILL ROCK MERCH earned 2 Very Helpful votes
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Received 5 tshirts. Every one of them is blurry, not centered on the tshirt and color is not...
I ordered two shirts from them on Sept 6,2020 and still have not received my package, 21 days...
Good Afternoon Erin,
Very sorry to hear that you have not received all of your order. Of course we will have this fixed for you right away either by way of replacement items or a refund. Please email customerservice@illrockmerch.com with your order details as we are not showing any messages from you in our system.
We look forward to hearing from you and correcting the shipping error. Thank you!