I have had them lose seasons of TV shows that I have had stored there. I have the original DVD's/Bluray's but not the pieces of paper with the codes. I was stupid and trusted that once the code was in the process was over. This first happened when they updated the website and I did call customer service. I found them to be arrogant and unhelpful as well. I dont use the site anymore and would never purchase a movie directly from them. I advise caution and to retain the original code slips.