Ethan N.

They installed a new stereo and backup cam for me. Overall the experience wasn't bad, but when it came to the bill at the end is where the bad starts. I was not informed in any way by the staff that I would be charged a roughly 3.2% fee for using a credit card as payment. (It ended up being a $27 fee on a $831 bill) Not until after the work was already finished was this detail brought to my attention. I would have arranged another payment option if I would have been informed beforehand, but waiting until after the job is done and you hold my car keys in your possession until I pay, it feels a bit predatory. This is definitely something that should be clearly stated before any business is conducted.

Secondly, I was given the choice of only one stereo since I was told they were out of the rest. I was assured it was a good stereo unit and it was a good deal, so I trusted the staff and agreed to let them install it. The stereo was a "SSL DD988ACP" and I was charged 300$. I decided to research the stereo after it was installed which was a mistake, because through many other retailers, I found that I could have bought it for 80$+ cheaper.

With those two issues, I could have saved about 100$ on this install, which is just disappointing.

Overall, as far as I can tell they did a good job on the install, which I appreciate. But it comes down to the fact that I wanted to trust that I was in good hands and wasn't being taken advantage of. I doubt I will return for more business in the future, and I cannot in good conscience suggest anyone else patronize this business until these issues are rectified.