Ethan P.

Buyer beware! We invested money in Trep-Stars set-up fees for two multi-disc DVD products and things were going well until we asked about getting a refund for 2nd day guaranteed express shipping that was mishandled by the carrier. The owner responded by immediately cancelling our account (YES!) along with a long, rambling letter about how it wasnt Trep-Stars fault for the mail carriers error. He said there are absolutely no refunds given by TrepStar under any circumstance apparently even when he takes your money to set-up your projects and cancels your account without warning, leaving you unable to access your products and fulfill your customers orders.

Something else to be aware of; Trepstar adds frivolous charges to accounts ($25 account look-up fee for failing to send a copy of his invoice with account payment.) Trep-Stars owner is rude and his customer service is the worst Ive ever encountered. Run, dont walk, away from this outfit. I recommend Kunaki for single-disc titles Ive used them for years and have been pleased at every turn with their customer service, including shipping refunds.