Eugene K.

I started my free trial and thought I could import the Customers/Vendors lists, then maybe try importing the journal and other stuff from QuickBooks, but even the simple things did not work. For example, I exported the Customers.xlsx from QuickBooks, converted it to CSV as FreshBooks wanted, and immediately ran into a problem. QuickBooks records customers' names as "First Last", and FreshBooks wants them separate, like "First" and "Last". Would I really need to go through and split those manually in the 21st century? I imagine how much more trouble it is to convert the more complex tables, and FreshBooks does not provide any means to migrate from QuickBooks. Later I found that there are companies that do the migration professionally, but I do not even know whether I would like FreshBooks or not. After it took several days for the FreshBooks support team to get back to me, I already made my mind - there is a reason I pay much more for QuickBooks.

I had a bit of an unpleasant experience with FreshBooks and wanted to write a quick review on G2. I could not even get started with that software because it is missing data import features, but G2 requires to answer lots of questions such as how many years do you use this software, etc. Then require screenshots from my login screen to prove that I am actually a legit user. Then there were whole pages of required info "about your company" and "about yourself" - no way, it was a waste of time. I have a feeling that it is made difficult on purpose for casual users like myself to submit real reviews, so that mostly the "right" reviews go in. And it looks like G2 are very thorough, require a lot of info from the submitter - of course...

I think of Costco as one of the best places to shop, including the warehouse, Costco.com, and their premier customer service. However, here is one thing that is not organized well. I bought two items together at Costco.com - a TV, and a TV mount, it was one order. Shortly after, I got 3 text messages from UPS like "Great news! Your shipment is on the way!" and "That's the day! Your Costco shipment is out for delivery with UPS". We waited all day, but only the TV mount was delivered. It turned out that TV was actually shipped with different carrier and the earliest delivery was like 2 weeks away, and way off from the promised delivery date at the time of order.
How were we supposed to know that there are different carriers, and that for TV we actually have to schedule delivery separately from that carrier? The UPS messaging was great, but it did not say that it is your TV mount coming, doesn't it sound like the whole thing? How difficult would it be for Costco to communicate this clearly to the customers? For example, split the order in separate orders if there are different carriers? Require carriers like Costco Logistics to proactively and clearly communicate to customers?