Awful beyond belief. My family sent me a parcel from abroad with some snacks and diaper rash cream for my baby. The DHL agent called me to say I need to pay import duty, OK no problem. Then in the email he asked me to provide invoices, photos, information of the brands, and online prices of the goods...
How can I provide invoices for things I didn't buy? Also I don't know the exact items, families usually don't send gifts with an itemised list. The value of the stuff is less than $50, less than the shipping fee they charged. I asked them to charge me duty on the declared value or open the parcel to see exactly what is in there... Nope, still asked me for invoices and photos and in a tone like I am some sort of criminal.
Told them to throw it away. Never again.