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Recently I had a very terrible experience although I was a 3 year customer of this Digital Bank. After I was talking about Solana Crypto Currency in their chat through the app, they put,out of the sudden, my account under investigation to see the problem and a few hours later they decided to close my account without any reason at all.! I was asking them to tell me the reason to see where was the problem and they only reply that it was their right to do so, and they did it.I still do not know the reason of closing my account permanently and I made a dispute to their Bank to tell me why they have proceeded to such a action. I got no response but they clarified the above..."that they have the right to do so". I tried to reach them through their chat after a few days ago and asked them to reopen the account but they refused because I was already black listed under their policy.
I really do not know what agreement I have violated because they did not say...! They did not even warn me to correct my mistake if there was any...!
Of course after this I understand that this kind of a service is very unreliable and not trustworthy at all. So please be careful who you trust.
Tip for consumers:
They have black listed my account and phone number like I was a criminal or something by raising some multiple KYC parameters which honestly I do not which??? I am a customer and I have the right to know.
Besides that , I realized that they own a company like TRASTRA witch I think that they have done the same think there too.
Products used:
Revolut Bank Digital Services , E-cards , IBAN account , Kind eCard.
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