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My booking was cancelled by the third party car rental (Union Cars). No assistance given and we had to pay multiple uber and taxi companies to get to a wedding.
The cancellation was processed because they refuse an Australian Debit Card which acts just like a credit card in NZ. However we were not told this. They happily take your money for the booking deposit then refuse the card on arrival.
Therefore as a customer I am within my right to ask for a refund of the booking fee. The company is happy to respond to reviews but do not respond to customer requests.
Terrible customer service and pretty much is a scam to get a fee for the booking. And then you have to pay the hire car company when you arrive.
I advise anyone wanting to book with economycarrental to reconsider and find a car hire company in the destination they will explore.
Tip for consumers:
Poor customer service. Company is located in Greece. You can not call or speak to a representative.
Products used:
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Femi C.'s review of EconomyCarRentals earned a Very Helpful vote
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