F J.

I travel extensively for business, I know how to make a reservation and how to manage. I booked a trip to Maui and arranged for a 2 bedroom 2 bath condo with sofa beds or murphy beds for myself, my husband my daughter and husband and kids. I verified the reservation many many times, because it stated 2 beds 2 baths, but then in another area it said 1 bedroom. I even verified with the service. On the date of ou flight we were delayed so I called to verify our information with the manager. He said he did not have our reservation. He finally found it and said it was a 1 bed 1 bath, i told him that was incorrect and he said they had nothing to offer me, we would have to pay for the stay. I called the service and they said it appeared the reservation had been changed and that they could clearly see it was 2 bedrooms 2 baths and multiple beds. They told us we could not cancel at this late date and had to pay for the entire stay. We could not all stay in a place that was only 1 bedroom. We never went to the condo or stayed there, they later said they could give us 2 bedrooms but no extra beds and it would not be for the entire stay...again this is not what we reserved and it would not work. No refund, no offer to reduce cost, nothing, we ended up cancelling and finding someplace else to stay. I truly believe they are bait and switch and i want my money back. We did not stay nor could we cancel...