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After a pathetic response to my previous post, I have contacted Fanpass several times to ask why they would pay a seller when they had not provided tickets as agreed, and why they would not reimburse the buyer.
They have ignored all contact.
Please be aware that the only objective of these people is to make money for themselves, and to not do anything if you're conned.
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Hello Flan,
Thank you for your review
If you are unfamiliar with Fanpass then your request is understandable. Sorry if you did not notice but indeed we are an intermediary platform between sellers and buyers. Tickets type are decided by the club and the delivery method will depend on it - which can change at any time. This is display via our selling terms.
Please note that for majority of the events, tickets are only issued close to the date as per the event promoter is only releasing them close to the event date and this to avoid counterfeiting. It might indeed happened that your seller provided the tickets on event day.
All purchases are final and we are also stating this on every event pages before purchasing your tickets.
We sincerely apologise if you have been unhappy with our service.
Best,
Fanpass Support