FS S.

I am revising my review since the company changed my relationship manager, everything went more smoothly. There was still the initial issue of requesting that I go through Jersey Probate which in the end turns out was not necessary. However, even though there was confusion about what documents were needed (they seemed to add on more after I sent the original batch) once my relationship manager changed I finally got great service. The new manager, Peter Duncan responded very quickly to all my concerns and emails professionally. They even arranged to reimburse me for the unnecessary legal fees as a result of hiring a Jersey probate lawyer. And they covered all the costs of the additional DHL/Fedex packages required due to additional paperwork needed. I would recommend getting a very clear list in writing of what the requirements are to remove funds (before buying gold) and following that to a "T". Also if you are not having good response from your relationship manager ask to work with someone else. I don't know if we got lucky with Peter, or unlucky with the previous manager, but now everything has been sorted out.