Frank J.

On Thursday January 18,2024, my wife, Krista Jurs, purchased a new dishwasher/installation at your Bellmore NY location. In the initial amount of $652.77. Installation was scheduled for Friday January 19,2024. I used a vacation day to be off for the installation (value $600).

Dishwasher install attempt #1

On Friday January 19,2024, the installers arrived with a damaged/cracked dishwasher that they could not install. The installers advised me that they (1) could not get a replacement dishwasher and (2) to call the Bellmore NY store and speak to the salesman - Anthony. Anthony was rude, curt and unhelpful. I received a callback from Gerald, who apologized for his employee Anthony. Gerald offered a $150 credit which I accepted. Ultimately, the replacement installation was rescheduled for Saturday January 20,2024. So far one day of my life has been wasted.

Dishwasher install attempt #2

On Saturday January 20,2024 a new and different team of installers arrived with a new dishwasher. These installers were not proficient in the English language and it was difficult communicating. They installed the new machine and left. Upon leaving I ran a test cycle to ensure it was in working order. During the cycle water began spraying from the door and flooding my kitchen floor (see photos/video). I canceled the cycle and immediately called the Bellmore store and spoke to Jeff. Luckily I was home to stop the flooding or else my new kitchen floors would be ruined. Jeff arranged for a new machine and new installers.

Dishwasher install attempt #3

A third install team arrived with a 3rd machine, this machine was the incorrect color.

Dishwasher install attempt #4

A fourth dishwasher arrived in the afternoon of January 20,2024 and was installed by a "Fernando." He discovered that the flooding issue was caused by the first install team "capping" the drainage line with a yellow plastic cap (see attached photo). The subsequent installers NEGLECTED to remove the cap causing the machine to flood the kitchen as there was no way for the dishwasher to pump the water into the drainage line.

Finally the dishwasher was installed. Two days of my life now wasted.

I subsequently filed a better business bureau complaint, made a google review and was contacted/offered a "service contract" from a Rich Stewart on Monday January 22,2024. Obviously I wouldn't want your employees working on my appliances after such a display of incompetence made during the initial install so I declined. I then received a call from a Mr Russo who offered to refund me some fictional "COD installation" charge that doesn't actually exist, in addition to a gift card. I declined the fictional cash on delivery charge (still have no idea what this guy was talking about) and do not want a gift card that will lead to you having more business. Mr Russo was not helpful and he subsequently hung up the phone offering me zero satisfaction.