We paid these thieves $2,600 USD to process a COVID visa.
About a month later, we ASKED if it's possible to change the arrival date, because flights from the UK are difficult at the moment (new COVID variant). Note this was maybe 48 hours after we dropped off a set of documents at their office, long before they were submitted to the government for processing.
Instead, they claimed to have "cancelled" the visa, "no refund"! They said this can not be reversed.
We couldn't believe this! They even went so far, as to threaten to "report" ME to immigration! For what, I have no idea!
Truly insane. All this for merely ASKING if it's possible to change the arrival date.
This place is an absolute scam. I can guarantee you, some fake issue would have come up (delays in immigration, national congress, Tet holiday, etc.). They would have probably dragged things out past 60 days (they said the visa would be available in 21 days, another lie). That way it's impossible to dispute the fraudulent charges.
I had to file a complaint with the bank to get my money back.