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Although the item I purchased was a great value, and a very nice product, the fact that the glass in the frame arrived broken was totally avoidable. The service I received to replace the glass was very fast and very good. Had the glass been packaged in the original shipment the same as it was in the replacement shipment there would have been no problem to begin with. All in all very satisfied with the product and the timely response and customer service.
I received a response to my issue within 24 hours. Filling out the claim form was easy and quick. The problem was resolved very quickly.
Special sales that I receive in e-mails.
I always check the closeouts first and usually find what I am looking for.
* Frame USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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My frames that I purchase are out of stock and no idea when new stock will arrive. Had 2 frames...
Hi Frank! I'm very glad that we were able to get your issue resolved and that you found the process to be easy! Shipping can always come with unforeseen challenges, and I apologize that your glass arrived broken the first time around. Please let me know if we can do anything else to help you out.
- Madelyn Holman, Marketing Coordinator, MHolman@frameusa.com